Terms & Conditions

Tatty Devine Ltd is registered at 45 Vyner Street, London, E2 9DQ, United Kingdom.
Company registration number - 5823180
VAT registration number – 882564392

Welcome to www.tattydevine.com! By being on our website or purchasing from our website, you are agreeing to our terms and conditions as well as our privacy policy which can be viewed here. Throughout our terms and conditions, we will refer to ourselves as Tatty Devine, we, us or our. We reserve the right to change these terms and conditions as well as our privacy policy at any time.

TERMS OF SALE

By ordering with us you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Purchases are charged at the time the order is placed. Once your order has been placed you will receive a confirmation email. This email will only be an acknowledgment and will not constitute acceptance of your order. Acceptance of your order and the completion of the contract between you and us will not be formed until we have despatched your order. By submitting an order through our site, you are confirming that the payment details provided on your order are valid and correct.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this at the check-out stage, or shortly after placing your order. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

CHANGES TO PRICES/SERVICES

Our prices are subject to change without notice. We reserve the right at any time to modify or discontinue our service without notice at any time.

UNACCEPTED ORDERS BY US

If we are unable to accept your order, we will inform you of this in writing via email and will refund you for the product/s as soon as possible. This could be due to insufficient stock or we’ve noticed an error on the product price, description or photography.

ORDER AMENDMENTS

We are unable to make changes to your order after you have placed it. Please therefore make sure you are happy with your choice before you click 'Complete Order'.

PROMOTIONAL VOUCHER CODES

Promotional voucher codes may, if valid, be used against a purchase subject to the terms and conditions detailed on the voucher. However, only one voucher code or other promotional offer or discount can be used on any one order. We have the right to refuse or cancel any order which has mistakenly been discounted with more than one voucher code or other promotional offers. You will be issued a full refund for any order cancelled under this clause.

DELIVERY

The costs of delivery will be as displayed to you on our website when you checkout. You will receive an email confirmation of shipment to your supplied delivery address along with a tracking number where applicable.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible.

INTERNATIONAL DELIVERY - NON-UK

We take responsibility for shipping the product to the delivery address provided by you. All shipping time-frames given at checkout are estimates. The buyer (you) is responsible for import clearance and paying for any applicable local taxes or import duties. Where possible, you will pay in advance for any applicable local taxes and import duties at the time of checkout to avoid any delays to your parcel in customs clearance.

All payments will be processed in the currency of the country you are shipping to, regardless of whether the billing address is based elsewhere.

UNACCEPTED DELIVERIES BY YOU

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

If you miss the timeframe in which you have been instructed to collect your parcel, it might be returned to the sender (us). It can take up to 4 weeks for an international return to reach our Customer Care team. Once it has been received, we will notify you by telephone and email to organise a redelivery - you will need to pay for additional postage costs. If the team is unsuccessful in reaching you and/or you don't respond within 7 days, you will be issued with an automatic refund (excluding postage costs), of which you will be notified via email. 

PRODUCT WARRANTY

All Tatty Devine purchases are protected from faults and breakages within 3 months of purchasing. This excludes wear and tear. 

RETURNS

Please read our Returns Policy here.

WEBSITE IMAGES

All images, text and design on this website are owned by Tatty Devine Ltd. All brand names, product names and titles used are trademarks or trade names of Tatty Devine Ltd. The site may not be reproduced in any way without permission.

All product photography on the website has had every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products.

USER GENERATED CONTENT WITH #MYTATTYDEVINE

We love seeing our customers' pics wearing Tatty Devine jewellery! Our community love seeing them too which is why we created the hashtag #mytattydevine - so everyone can enjoy these snaps! Should you use the hashtag #mytattydevine and post publicly, please be aware that you are therefore agreeing for us to re-publish these images across any of our digital channels.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay later.

Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

COMPETITIONS

Tatty Devine employees, their families, agencies or anyone connected with Tatty Devine can’t enter any Tatty Devine online or social media competition. There is no cash alternative, and your prize is non-negotiable and non-refundable.  Please see individual competition page for open date and closing date. If the method of entry requires any action on any social media channel, you must be registered on the social media channel in order to enter the Promotion.  Competitions are open to entrants aged 16 and over.